Effective Date: 01-10-2025

Thank you for shopping at Voila Giftshop! Below you’ll find details about how we handle shipping and delivery.

1. Order Processing Time

- All orders are processed within [1–3 business days] after receiving your order confirmation.

- Custom or personalized items may require additional time—typically [3–7 business days], depending on the complexity of the product.

- We do not process or ship orders on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you by email if there are significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option	Estimated Delivery Time	Cost
Standard Shipping	[3–4 business days]	$[4.00]
Beirut Shipping	[2–3 business days]	$[4.00]
International Shipping	[7–21 business days]	Varies

Note: Delivery times are estimates and not guaranteed. Actual delivery time may vary based on your location, weather, carrier delays, or customs clearance.

3. Shipment Confirmation & Tracking

- You will receive a shipping confirmation email once your order has shipped, which will include a tracking number.

- The tracking number will be active within 24 hours of dispatch.

4. Shipping Locations

We currently ship to:

-Domestic: [List of countries/regions you ship to, e.g., United States]

-International: [Optional – list of international regions you support]

If we do not ship to your country, you will be notified at checkout.

5. Customs, Duties & Taxes (for International Orders)

Voila Giftshop is not responsible for any customs duties, taxes, or fees applied to your order. All international shipments may be subject to such charges, which are the responsibility of the buyer.

6. Lost, Stolen, or Damaged Packages

We are not liable for packages lost or stolen after delivery is confirmed. If your package is marked as delivered but not received, please contact the shipping carrier directly.

If your item arrives damaged, please contact us at [support@voilagiftshop.com] within 48 hours of delivery with your order number and clear photos of the product and packaging.

7. Contact Us

If you have any questions or concerns about your order or this shipping policy, please reach out to us:

📧 [support@voilagiftshop.com]
📞 0096170666050
🌐 [https://voilagiftshop.com]